PERFORMANCE FEEDBACK
Learning Session
1 Day
Workout Session
4 Weeks
Review Session
1 Day
a) LEARNING SESSION - 2 DAYS
Program Foundation
While performance at work is a no compromise, a critical factor that enables individuals to achieve organisational objective rests on a manager’s ability to provide timely information advice and assistance when needed. What’s equally important is providing appropriate feedback when an individual is off course from his objective in order to bring him back on track.
Situation
Behaviour
Impact
LEARNING OUTCOMES
-
Characteristics of effective performance management
-
Difference between feedback and counselling
-
The importance of upward and downward feedback
-
The role of situation sensing in feedback
-
The importance of validation through evidence in a feedback process
-
Use of the S-B-I formula for feedback
-
Rules to giving effective feedback
-
Deal with defensive behavior